Remote Network Monitoring to the Rescue

Remote Network Monitoring to the Rescue

Posted by Andy at 3:47 am

IT Support Dallas

Tech Central’s newest client is a manufacturer of equipment for the airline industry. They are a small business that is on a fast track for growth, and have recently upgraded their web-based ordering tools for inbound orders. Reliability and availability of their servers is now more critical than ever to maintaining their high standards of customer service.

Shortly after deploying our 24/7 Network Monitoring tools, Tech Central detected a critical issue: 2 failing hard drives on their main server. Luckily, they were detected before the hard drives were is a state of complete failure. Tech Central’s Managed Backup service was already deployed, so redundant local and offsite backups of the data were already in place – just in case.

New hard drives were rushed in and installed, and a data disaster was averted. Talk about making a great first impression! To make it even better, all work was covered under the client’s flat-rate service plan.

The owner of the company had this to say: