IT Support Dallas

Tech Central’s newest client is a manufacturer of equipment for the airline industry. They are a small business that is on a fast track for growth, and have recently upgraded their web-based ordering tools for inbound orders. Reliability and availability of their servers is now more critical than ever to maintaining their high standards of customer service.

Shortly after deploying our 24/7 Network Monitoring tools, Tech Central detected a critical issue: 2 failing hard drives on their main server. Luckily, they were detected before the hard drives were is a state of complete failure. Tech Central’s Managed Backup service was already deployed, so redundant local and offsite backups of the data were already in place – just in case.

New hard drives were rushed in and installed, and a data disaster was averted. Talk about making a great first impression! To make it even better, all work was covered under the client’s flat-rate service plan.

The owner of the company had this to say:

Dallas IT Support

Don’t you just love it when everything works like it’s supposed to? I know our clients do. It’s another great example of process-driven IT support at work. As the Saints and Colts were preparing to square off in Super Bowl XLIV, our client was able to relax and enjoy the game, knowing that their network was in good hands. Here is their story…

In the early morning hours of Super Bowl Sunday, one of our clients had a server hang on a scheduled reboot. Thanks to our 24/7 Network Monitoring, our team of Network Administrators was alerted to the issue immediately. We began work on resolving the issue remotely, and contacted our client to let them know about the issue. Turns out, they had some employees scheduled to come in on Sunday to do some work before the big game. Clearly there was a sense of urgency to keep them productive and get them home before kickoff.

After our attempts at remote resolution were unsuccessful, we dispatched a technician to the client site to resolve the issue. Once on-site, our technician was able to resolve the issue before there was an impact on productivity, and everyone was able to get their work done without missing the game.

While the rest of the world was preparing for the Super Bowl with snacks and parties, Tech Central’s team was hard at work avoiding an IT disaster. Like I said, I love it when everything works like it’s supposed to.